Ping Customer Service - or lack of!

OP: is the retailer involved in this known well to you?
Is it possible that perhaps they are not giving clear enough instructions to Ping?
Not saying it's the retailer's fault, but if they are an unknown factor, it's something to consider.

The strange thing is Ping know the history and specs of the club from when it left the factory floor, all recorded against the serial number, from grips, wraps of tape, lie and shaft. I find it strange that they would twice put the wrong shaft in the club unless someone had swapped the shaft over prior to the OP (or his wife) buying it. Possibly the pro shop switched the shaft over for someone else throwing the specs "out" compared to what was the original build.

Either way I do agree its not great CS.